Privacy Policy
This Privacy Policy explains how Ashenfume collects, uses, and shares information when you visit our website, place an order, contact us, subscribe to our email list, or interact with our services.
Information We Collect
Ashenfume may collect personal information that you provide directly to us, including your name, email address, shipping address, billing address, phone number, order details, and any information you provide when contacting us.
We may also collect certain technical and usage information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referring websites, cookie data, and general interaction with the website.
How We Use Information
Ashenfume may use collected information to:
Process and fulfill orders
Ship products
Provide customer support
Respond to questions or requests
Send order confirmations and updates
Send marketing emails if you have subscribed
Improve our website, products, and customer experience
Prevent fraud, abuse, or unauthorized transactions
Comply with legal, tax, accounting, regulatory, or business obligations
Payments
Payment information is processed through third-party payment providers. Ashenfume does not directly store full credit card numbers or complete payment card details. Payment processing is handled by the payment provider according to its own privacy and security practices.
Shipping and Fulfillment
To fulfill orders, Ashenfume may share necessary order and shipping information with shipping carriers, fulfillment tools, or service providers used to deliver your purchase.
Email Marketing
If you subscribe to our email list, Ashenfume may send you updates about new releases, restocks, preorders, promotions, brand news, or related fragrance content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Cookies and Analytics
Ashenfume may use cookies, analytics tools, pixels, and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve user experience, and measure the effectiveness of marketing or advertising.
Some cookies are essential for website functionality, such as cart and checkout features. Others may help us understand traffic, product interest, and how customers find Ashenfume.
You may adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
How We Share Information
Ashenfume does not sell your personal information.
We may share information with trusted service providers only as needed to operate the business, including website hosting, ecommerce services, payment processing, shipping, email marketing, analytics, fraud prevention, accounting, legal compliance, or customer support.
We may also disclose information if required by law, legal process, government request, tax obligation, or when necessary to protect Ashenfume, our customers, our website, or our rights.
Third-Party Services and Links
Our website may include links to third-party websites, social media platforms, payment processors, shipping carriers, or other external services. These third parties have their own privacy policies and practices. Ashenfume is not responsible for the privacy practices or content of third-party websites or services.
Public Comments, Reviews, and Social Media
If you post reviews, comments, tags, messages, or other content publicly on our website, social media, or related platforms, that information may be visible to others. Please avoid posting information you do not want to be public.
Data Security
Ashenfume takes reasonable steps to protect personal information. However, no method of transmission or storage is completely secure. Please do not send sensitive personal, medical, or payment information through unsecured email or social media messages.
Children’s Privacy
Ashenfume’s website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Your Choices
You may contact Ashenfume to request access, correction, or deletion of personal information where applicable. You may also unsubscribe from marketing emails at any time.
Policy Updates
Ashenfume may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
For privacy questions or requests, contact:
Ashenfume
support@ashenfume.com