Shipping Policy — Ashenfume

Shipping Policy

Updated 24 September 2026

◆Domestic Shipping (United States)

Standard shipping is free on every domestic order.

  • Orders typically arrive 7 to 10 business days after shipment.
  • Fragrance is classified as a flammable liquid and travels by ground transportation only. That restriction comes from the carriers, and it is why transit runs longer than it might for other small parcels.
  • Delivery windows can shift with carrier performance, weather, holidays, and destination.

◆International Shipping

Ashenfume ships to most destinations worldwide.

  • International rates are calculated at checkout from your destination and the weight of your order.
  • Orders typically arrive 7 to 30 business days after shipment. Customs clearance is the widest variable, and it is the one nobody can predict.
  • Not every destination is available. If your country does not appear at checkout, carrier rules or US export regulations are the reason, and we are unable to make an exception.
  • Please enter your address in your own country's format and include a working phone number. Customs brokers use it, and a missing number is one of the most common causes of a stalled parcel.
  • Tracking is sent when your order ships. Some carriers stop updating once a parcel leaves the United States and resume when it reaches your national postal service.

◆Duties, Taxes, and Customs

Your country sets its own import charges. Duties, VAT, GST, and brokerage fees are separate from the price of your order and separate from shipping, and they are the responsibility of the recipient.

These are collected by the carrier or the customs authority, usually at delivery. Ashenfume cannot calculate them in advance, prepay them, or reimburse them. If you are unsure what your country charges, it is worth looking up before you order.

If a parcel is refused or goes unclaimed and is returned to us, we can refund the cost of the fragrance once it arrives back in good condition. Shipping and any charges incurred along the way are not refundable.

◆Export Restrictions

As a United States business, Ashenfume follows US sanctions and export regulations.

In accordance with these regulations, we are unable to accept orders for delivery to countries and regions subject to US sanctions or export restrictions. This includes orders shipped to another address, or routed through a freight forwarding or reshipping service, when the fragrance is ultimately bound for one of these destinations.

Orders that appear to fall under these restrictions will be cancelled and refunded in full. Thank you for understanding.

◆Preorders

Preorder items are labeled as such in the product title or description.

  • Preorders generally require 2 to 3 weeks before shipment.
  • Estimated ship dates are provided when available and are estimates rather than guarantees.
  • Production schedules can move with material availability, supplier lead times, and quality control.
  • Orders containing both preorder and in-stock items are held until everything is ready, unless stated otherwise.

◆Order Processing

Most in-stock orders are processed within 1 to 5 business days. Processing can extend during launches, holidays, and sale events. Tracking is sent as soon as an order ships.

◆Lost, Delayed, or Damaged Shipments

Once a package is handed to the carrier, delivery is in their hands. If something is lost, damaged, or badly delayed, get in touch as soon as you notice. We will help open a carrier claim where appropriate. Resolution depends on the carrier's investigation and policies.

◆Address Accuracy

Please provide a complete and accurate shipping address at checkout, including a valid phone number where requested. Ashenfume is not responsible for delays, losses, or reshipping charges that result from an incorrect or incomplete address.

Every bottle is filled, sealed, boxed, and labeled by hand. Thank you for your patience with a small operation.