Shipping Policy — Ashenfume

Shipping Policy

Updated 14 September 2026

◆Domestic Shipping (United States)

Standard shipping is free on every domestic order.

  • Orders typically arrive 7 to 10 business days after shipment.
  • Fragrance is classified as a flammable liquid and travels by ground transportation only. That restriction comes from the carriers, and it is why transit runs longer than it might for other small parcels.
  • Delivery windows can shift with carrier performance, weather, holidays, and destination.

◆International Orders

Ashenfume currently ships within the United States only.

If you are outside the US, you are welcome to use a package forwarding service. You order to a US address the service provides, and they handle export, customs paperwork, and final delivery to your country.

Fragrance is a regulated dangerous good. Not every forwarding service accepts it, and not every destination is eligible, so please confirm with your chosen service before placing an order.

Ashenfume does not recommend, endorse, or hold accounts with any forwarding service. Once an order is delivered to a US address, responsibility for the shipment and for any duties, VAT, or import charges rests with the customer and the service they have chosen.

◆Preorders

Preorder items are labeled as such in the product title or description.

  • Preorders generally require 2 to 3 weeks before shipment.
  • Estimated ship dates are provided when available and are estimates rather than guarantees.
  • Production schedules can move with material availability, supplier lead times, and quality control.
  • Orders containing both preorder and in-stock items are held until everything is ready, unless stated otherwise.

◆Order Processing

Most in-stock orders are processed within 1 to 5 business days. Processing can extend during launches, holidays, and sale events. Tracking is sent as soon as an order ships.

◆Lost, Delayed, or Damaged Shipments

Once a package is handed to the carrier, delivery is in their hands. If something is lost, damaged, or badly delayed, get in touch as soon as you notice. We will help open a carrier claim where appropriate. Resolution depends on the carrier's investigation and policies.

◆Address Accuracy

Please provide a complete and accurate shipping address at checkout, including a valid phone number where requested. Ashenfume is not responsible for delays, losses, or reshipping charges that result from an incorrect or incomplete address.

Every bottle is filled, sealed, boxed, and labeled by hand. Thank you for your patience with a small operation.